CV
Freelance Expertise
Writing:
Content Writing
Copywriting
Corporate Communication
Ghost Writing
Technical Writing
Research:
Academic
Legal
Medical
Social Justice
Business Consulting
Brand Management
Customer Experience/Satisfaction (CSAT)
Process Improvement
Program Development
Project Management
Operations
SEO Marketing
Social Media Strategy
Strategic Planning
Skills
Case Studies Writing Corporate Communication Technical Documentation
White Papers SOPs Advertorial Creative Initiatives
Storytelling Ghostwriting Long & Short Form Articles Web Content Sales Copy Proposals Research Contracts Legal Briefs Project Plans Social Media
Work Experience
Fern & Sage Consulting
As a senior business consultant, I use my superpowers to create innovative strategies, processes, and solutions that bring companies back to life.
I research the issue, find a solution, and document the hell out of it.
Business Consulting:
Process Improvement
Change Management
Customer Experience
Customer Satisfaction (CSAT)
Outsourcing
Program Development
Implementation
Project Management
Quality Assurance Methodology
ROI Analysis
Strategic Planning
Vendor Management
Voice of the Customer/Business
Technical Writing:
Annual Reports
Analysis & Findings
Case Studies
Corporate Reports
End-User Instructions
Manuals
Quick Reference Guides
Trade Publication
Training Manuals
Technical Documentation
Release Notes
Research
SOPs
White Papers
Copy Writing:
Advertorial
Brand Storytelling
E-Books
Engagement Copy
Ghostwriting
Long & Short Form Articles
Marketing Materials
Newsletters
Press Releases & Media Kits
Product Descriptions
Sales Copy
Social Media
Web Content & Blogs
Business Writing:
Business Plans & Proposals
Communication Plans
Contracts & RFPs
Corporate Communications
Job Descriptions
Marketing Plans
Mission, Goals, & Core Values
Policy & Procedures
Presentations
Project Plans
Research
White Papers/Case Studies
Knoah Solutions
Chief Qualty Officer
Apple, inc
Strategic Quality Program Manager
Education
2014-ongoing
Stanford University
Continuing Education, Writing Certifcation
2017-2020
Open University
Masters of Business Administration
Master of Thought Systems Engineering
(Leading British distance learning academic institution)
1998-2001
Olivet Nazarene University
Communications, Journalism Concentration